FAQ's

Standard

Standard users are those users who are attracted to a personal life dashboard that can show how they are progressing towards the achievement of personal goals across multiple categories. Standard users have complimentary access to the KMOT platform.

Premium

Premium users are those who have become familiar with the standard (‘freeware’) version of KMOT and subsequently decide to pay a monthly subscription to receive additional features such as; the ability to track more goals; reporting of historic goals and adding additional community members to help them keep on track of their goals. The cost for a Premium subscription is $4 per user per month. We deduct this fee each quarter, and we also donate $1 of this fee (per month) to one of our preferred charities.

What’s the difference between Standard and Premium

	Standard	Premium
Access to online blogs	Yes	Yes
Number of goals per category	2	10
Number of Community members per goal	5	25
Community message tracking	Yes	Yes
Reports of old goals	No	Yes
End of Goal Report	No	Yes
Fee	No	Yes Refer ‘Plans and Pricing’

Sponsored/Corporate

Sponsored users are users who are sponsored by a company to use the KMOT platform. (Company XYZ powered by KMOT). KMOT helps companies give a little bit back to their employees and customers by helping them keep on track of their personal goals. Also, for every sponsored User, KMOT donate $1 per month to the company’s charity of choice and this amount is shown in the Philanthropic category of the dashboard for each user. Sponsored users receive all the features of the Premium category.

How do I sign up for KMOT?

You can sign up for a free (Standard) KMOT account with your email address at www.keepingmeontrack.com/KMOT/register Once you have registered, you'll receive an email with a link to activate your user profile. The email account that you receive the invitation, will be your login email. To set up a Premium subscription, you will need to go to www.keepingmeontrack.com/KMOT/register-with-stripe and then click on the ‘Keep me on track now’ on the Premium panel. This will then take you to our registration page To set up a Corporate account so that you can Sponsor your Clients and Employees, please contact us at www.keepingmeontrack.com/KMOT/register-with-stripe and then click on the ‘Keep me on track now’ on the Corporate panel. For further information, go to the Corporate section of our FAQ.

Can I change my email address to a username?

Your KMOT username is your email address. All user names must be in an email format. If you wish to change your email address, please refer to the question ‘How do I change my email address’.

How do I change my email address?

If you want to change your email address, you can do so from the secure section of the KMOT platform. Go to: Settings > Email Address. You then add your new (different) email address and ‘Save’. Your new email address/username is confirmed via an information panel that appears after you click ‘Save’.

How do I change my password?

If you want to change your email address, you can do so from the secure section of the KMOT platform. Go to: Settings > Password Settings. Click ‘Change Password’ and type in your new password. You will then be asked to confirm your new password. If both passwords match, you will be able to ‘Save’ this new password.

I forgot my password

If you forgot your password or are locked out of your account, you can reset it from the Login page: www.keepingmeontrack.com/KMOT/login

Click on ‘Forgot Password’ and enter your email address then click ‘Send’

You will receive a link; Click on the link which will direct you to a password reset page.

Click ‘Change Password’ and type in your new password. You will be asked to confirm your new password. If both passwords match, you will be able to ‘Save’ this new password.

How do I set up a goal?

You can set up a goal once you have registered:

• Login to KMOT (you will be taken to your Dashboard)
• Scroll to the category for your new goal
• Select "+New Goal"
• Complete fields on Pages 1, 2, 3 (remember to Select "Next" at the end of each page)
• Add your Community members on Page 5 (remember to Select "+" each time you add a Community member
• Select "Create Goal"....and you're ready to Keep on Track.

How do I make changes to a goal?

You can make changes to your goal after login. Use the following steps:

• Login to KMOT
• You should see the Dashboard, if not navigate to the Dashboard using the side menu
• Click the button Goal Detail on the Goal you wish to Edit.
• Click Edit, then follow the wizard

How do I add my Community members?

To add community members to help keep you on track of your goal, you will need to be in the secure section of the KMOT platform. You can add community members, when you are setting up the goal or alternatively once you have started the goal.

To add Community Members while setting up a goal use the following steps:

• Login to KMOT
• You should see the Dashboard, if not navigate to the Dashboard using the side menu
• Click New Goal and follow the wizard till step 4
• On step 4 add your Community Member Name and Email Address
• Click + to add the Member to your list of Community Members
• Repeat the above steps 4 and 5 and click Create Goal when complete

How do I delete a goal that I’m not interested in any more?

To delete a goal you will need to be in the secure section of the KMOT platform.

To delete a Goal use the following steps:

• Login to KMOT
• You should see the Dashboard, if not navigate to the Dashboard using the side menu
• Click on the Goal Detail for the goal you want to delete
• In the top right hand corner on the next screen click on "Delete"
• Confirm Deletion

How do I delete community members?

To delete a community members you will need to be in the secure section of the KMOT platform.

To delete a Community Member use the following steps:

• Login to KMOT
• You should see the Dashboard, if not navigate to the Dashboard using the side menu
• Click on Goal Detail on the Goal to which this member belongs
• On step 4 add your Community Member Name and Email Address
• Select Edit located in the top right
• Continue to click Next on the upcoming screens till you get to the 4th Screen
• On the 4th screen you will see a trash can next to the member that you wish to delete

What is the difference between progress and achievement?

The Progress bar on your goal dashboard shows the % in time until your goal is complete. The Progress bar takes into account the duration of your goal and the number of times that you want to complete your goal over this time period.

The Achievement chart on your goal dashboard shows your success in achieving your goal. We offer three different types of chart to show how you are keeping on track. A more detailed graph is also available in the Goal Detail section of the dashboard.

How do I change the achievement chart on my dashboard?

To change your achievement chart use the following steps:

• Login to KMOT
• You should see the Dashboard, if not navigate to the Dashboard using the side menu
• Click on Goal Detail for the goal for which you would like to change the chart
• Click on Edit in the top right hand corner
• Continue to click next until you see the chart screen
• Select the chart you would like
• click next till you reach the last screen and click "UPDATE"

How do I upload my profile picture?

To upload your profile picture you will need to be in the secure section of the KMOT platform.

To upload your profile picture use the following steps:

• Login to KMOT
• You should see the Dashboard, navigate to Settings
• Under User Settings select "New Profile Photo"
• Select your photo from your device or take a new photo
• Click "Save"

Can I upload pictures of my community?

At the moment we don’t have this feature. Community members are identified with the first letter of their first and last name.

Why can’t I see all my community messages?

To view all your community messages, select the envelop in the top right hand corner and click "ALL MESSAGES".

Can I change my settings so I only receive email reminders about my goal?

When you set up your Goal, you have the opportunity to select how you receive your goal reminders (we call them nudges). Nudges can be received “In-App”, via email or both In-App and email. To change the way that you receive your nudges, you will need to be in the secure section of the KMOT platform.

To change your email reminder settings use the following steps:

• Login to KMOT
• You should see the Dashboard, if not navigate to the Dashboard using the side menu
• Click on Goal Detail for the goal for which you would like to change the email reminder
• Click on Edit in the top right hand corner
• Continue to click next, you will see the screen "Reminder Frequency"
• Select your prefered reminder under the section: "Remind me by", this should be Email / In App or BOTH
• click next till you reach the last screen and click "UPDATE"

How do I stop email reminders?

When you set up your Goal, you have the opportunity to select how you receive your goal reminders (we call them nudges). Nudges can be received “In-App”, via email or both In-App and email. If you do not want to receive email reminders, and would prefer to receive nudges via in the “In-App” option, you will need to be in the secure section of the KMOT platform.

To change your email reminder settings use the following steps:

• Login to KMOT
• You should see the Dashboard, if not navigate to the Dashboard using the side menu
• Click on Goal Detail for the goal for which you would like to change the email reminder
• Click on Edit in the top right hand corner
• Continue to click next, you will see the screen "Reminder Frequency"
• Select "In App" under the section: "Remind me by"
• click next till you reach the last screen and click "UPDATE"

Why can’t I see all my In App messages?

You should be able to see all your In App alerts. To do so click on the Bell Icon (top right) and select "Show All Alerts"

If you already have a free (Standard) KMOT account and would like to upgrade to a Premium subscription, you will need to go to www.keepingmeontrack.com/KMOT/register-with-stripe and then click on the ‘Keep me on track now’ on the Premium panel. This will then take you to our registration page.

If you are a Premium user and your subscription expires (due to payment not being made), a Premium user’s data will initially be maintained for 30 days post the date that payment was due. Premium users will also have access to this data for 30 days. After 30 days, a Premium user’s subscription is Disabled. Once Disabled, a Premium user’s data will be recoverable if they reactivate their Premium account within 90 days of the account being Disabled. If the account is not reactivated, all goal data is de-identified and user data is permanently deleted and is unrecoverable.

To cancel your Standard subscription, you can do so from the secure section of the KMOT platform. Go to: Settings > Subscription.

If you are a Standard user, and you cancel or delete your account, you will lose access to the KMOT platform immediately. All user data is permanently deleted and is unrecoverable.

If you cancel your Premium subscription our default option, is that you retain your Standard subscription. To cancel your Premium subscription, you can do so from the secure section of the KMOT platform. Go to: Settings > Subscription.

When you cancel your Premium subscription, your Premium privileges are Disabled immediately (at the date of cancellation). If Disabled, a Premium user’s data will be recoverable if they reactivate their Premium account within 90 days of the account being Disabled. If the account is not reactivated, all goal data is de-identified and user data is permanently deleted and is unrecoverable.

Note that 1 month notice of cancellation is required and minimum subscription period is 2 months.

Please refer to Corporate/Sponsored section.

Historical goal data for Standard Users is not available.

If you are a Premium User, we suggest that prior to deleting/cancelling your Premium account you download your historical goals to keep a record.

If you are a Premium User and delete or cancel your account, your Premium privileges are Disabled immediately (at the date of cancellation). If Disabled, a Premium user’s data will be recoverable if they reactivate their Premium account within 90 days of the account being Disabled. If the account is not reactivated, all goal data is de-identified and user data is permanently deleted and is unrecoverable.

KMOT and its affiliates have access to your goal data. This data is used by KMOT and its affiliates to help improve the KMOT platform. All goal data is de-identified.

The amount of time that your data is stored depends on the type of user and whether your subscription expires or is cancelled.

If you are a Standard user, and you cancel or delete your account, all user data is permanently deleted and unrecoverable and goal data is de-identified and retained by KMOT.

If you are a Premium user and you cancel or delete your account, your Premium privileges are Disabled immediately (at the date of cancellation). Once Disabled, a Premium user’s data will be recoverable if they reactivate their Premium account within 90 days of the account being Disabled. If the account is not reactivated within 90 days, all user data is permanently deleted and is unrecoverable and historical goal data is de-identified and retained by KMOT.

How much does KMOT Cost

What’s the difference between Standard and Premium

	Standard	Premium	Corporate/Sponsored
Fee	No	Yes $4 per month	Dependent on number of Sponsored Users
KMOT donates to charity	No	Yes $1 per month	Yes $1 per month
Minimum subscription period	No	Yes 2 months	Yes 2 months
Cancellation policy	Yes	Yes 1 month notice	Yes 1 month notice

Do you offer discounts?

KMOT’s Standard service is a free service. Learn more about available KMOT plans and pricing at www.keepingmeontrack.com/ Plans and Pricing/How much does KMOT Cost.

What is the minimum (and maximum) number of Sponsored Users on a Corporate Subscription?

Please refer to Corporate/Sponsored section.

What is STRIPE?

STRIPE is the payments platform we use to collect subscription fees for Premium and Corporate users.

What is the Payment Process?

Premium and Corporate users are required to pay subscription fees in advance, with a minimum subscription period of 2 months. Subscription fees are collected using STRIPE.

To set up a Premium subscription, you will need to go to https://keepingmeontrack.com/register-with-stripe and then click on the ‘Keep me on track now’ on the Premium panel. This will then take you to our registration page.

To set up a Corporate account so that you can Sponsor your Clients and Employees, please contact us at https://keepingmeontrack.com/register-sponsor (For further information, go to the Corporate section of our FAQ).

I have decided to cancel my subscription what is the process?

If you cancel your Premium subscription our default option, is that you retain your Standard subscription. To cancel your Premium subscription, you can do so from the secure section of the KMOT platform. Go to: Settings > Subscription.

When you cancel your Premium subscription, your Premium privileges are Disabled immediately (at the date of cancellation). If Disabled, a Premium user’s data will be recoverable if they reactivate their Premium account within 90 days of the account being Disabled. If the account is not reactivated, all goal data is de-identified and user data is permanently deleted and is unrecoverable.

Note that 1 month notice of cancellation is required and minimum subscription period is 2 months.

To cancel your Sponsored/Corporate subscription, please refer to Corporate/Sponsored section

Can I change my quarterly billing frequency?

Premium Users can change form Quarterly to annual payments.

Can I sync my fitness app with KMOT?

At the moment we don’t support any fitness app API’s but it is on our development plan…..stay tuned.

I have found a bug in the system (KMOT is not working properly…..) how do I get it fixed?

First of all, we are sorry that you have found a bug, and we really hope that this has not caused too much inconvenience. We would love to know what the bug is though and if you could find the time to tell us, we would very much appreciate you taking the time. Please send us an email describing the bug and a screen shot if possible to support@keepingmeontrack.com and we will do our best to get it fixed as soon as possible.

Is my information safe ? What type of security do KMOT use to protect the information stored on the KMOT platform?

We use a number of physical, administrative, personnel and technical measures to protect your Information. For example, [our authentication handled via Amazon Cognito, which is HIPAA eligible and PCI DSS, SOC, and ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and ISO 9001 compliant].

However, we cannot guarantee the security of any Personal Information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your Personal Information.

How do I set up a Corporate account?

To set up a Corporate account to Sponsor Clients and Employees, please contact us at www.keepingmeontrack.com/KMOT/register-with-stripe and then click on the ‘Keep me on track now’ on the Corporate panel.

We will need to know whether you would like to use KMOT for employees or clients (or both), and how many people (employees/clients) you would like to Sponsor. We will also need to know if you have a preferred charity, because for every sponsored user, KMOT donates $1 to charity per month (it’s OK if you don’t…KMOT will donate to one of our preferred charities on your company’s behalf, and your users will be able to watch the value of these donations on their goal dashboards).

We will get back to you quickly to advise fees and next steps. FAQ’s Keeping Me on Track October 2021 To finalize your Corporate account, you will need to complete an encrypted document to provide KMOT:

1 the names of the people you would like to sponsor
2 the email addresses of the people you would like to sponsor

These people will then be invited to become your Sponsored Users. We encourage each company to first notify these people directly, to advise them that they will receive an invitation from KMOT in due course, and subsequently KMOT will send an email that invites them to register as your company’s Sponsored User.

What are the fees to sponsor Corporate users?

KMOT charges Corporates a fee per user per month. We only charge for those users who have registered and are using the KMOT platform each month (calculated on the registration anniversary date [minimum subscription period is 2 months per registered user]). Fees are dependent on the number of users that a Corporate sponsors but are roughly about the price of a coffee per month.

What happens if a person that I would like to sponsor is already a KMOT user?

If your Company invites an existing KMOT user to be Sponsored, the user has the option of maintaining their existing subscription or changing to become a Sponsored User of your company. KMOT will advise you whether the person invited chooses to accept or decline your invitation.

How do I add new users to my corporate account?

Send an email to support@keepingmeontrack.com and we will then ask you to complete an encrypted document with the details of the new users you would like to sponsor.

1 the names of the people you would like to sponsor
2 the email addresses of the people you would like to sponsor

These people will then be invited to become your Sponsored Users. We encourage each company to first notify these people directly, to advise them that they will receive an invitation from KMOT in due course, and subsequently KMOT will send an email that invites them to register as your company’s Sponsored User.

How do I administer my Corporate account?

Simply login using your email address and the select that you are accessing KMOT as an administrator. You will then be able to access some basic reports. More detailed reports can be provided by contacting us at support@keepingmeontrack.com.

Can I have more than 1 administrator?

Yes.

How do I add new adminstrators to my Corporate account?

Yes – if you would like to add administrators to your account, please arrange for the primary administrator to contact us at support@keepingmeontrack.com and to provide us with the alternate administrator’s details (First Name/Last name/Email address).

Can I use the same email address as a user and administrator?

Yes.

How do I add my Corporate Logo and colour scheme to my Corporate profile?

When you register as a Corporate User, we will ask you for you Company logo and we will incorporate this in your Company skin of KMOT. This means that all your Sponsored Users will be reminded that they are using the KMOT platform due to your Sponsorship.

How do I update blogs and banner ads?

One of the benefits of being a Corporate Sponsor, is that you can keep your Sponsored Clients and Employees informed about your business via blogs and banner ads. Contact support@keepingmeontrack.com to confirm file formats.

Can all my users see my Philanthropic Goal progress?

Yes.

Can I change my Philanthropic Goal?

It’s your company’s goal…of course you can - but our advice is that you don’t! Try and achieve this goal, let your Sponsored users see that their commitment to achieving their goals is helping your Company make the world a better place, and once your philanthropic goal has been achieved, set a new one.

How do I cancel my Corporate Account?

If you cancel your Corporate Account, you will need to provide 1 month notice of cancellation (note that minimum subscription period is 2 months).

When you cancel your Corporate Account, access to your account is Disabled immediately (at the date of cancellation). At the same time, your Sponsored Users will be provided the option of transferring to a Premium or Standard subscription. All Sponsored Users will have access to their historical data for 30 days from the date of cancellation, and will also have 30 days to opt in to a Premium subscription. Any user who decides not to opt into a Premium subscription, will be automatically transferred to a Standard subscription.

Can I change my quarterly billing frequency?

Premium Users can change form Quarterly to annual payments.

Do You Offer Any Service Level Agreements (SLA’s)?

We offer our Corporate partners an SLA that guarantees 99.8% monthly uptime. If we don’t meet this guarantee, we’ll refund you for your period of downtime.